Support Engineer - REF 1407

Our client, Cognite, based in Norway, is the industry leader for big data and digital transformation technologies for heavy asset industries. Their state-of-the-art cloud-based big data platform handles millions of messages per second, stores and processes petabytes of data using state of the art algorithms while providing extremely high availability and scalability.

Cognite creates applications that impact some of the biggest, most challenging industries today and we experiment with making the applications that will change the way industries operate tomorrow. Once they hit the market, they rely on technical competent Tech Service Engineers to support them. 

At Cognite Support we understand that working as a Tech Service Engineer is not just repeatedly asking “did you turn it on and off again”. We pride ourselves on being experts on all Cognite core products and services. And we don’t hide our intimate understanding of APIs, SDKs, Web & mobile applications, Cloud services, Java, C# and Python. Our team’s core focus is our customer satisfaction and we know that we can only achieve this if we work together. In short, we’re a jack-of-all-trade, we know how to talk ‘code’ and ‘customer’. 
This specific role will encompass everything from technical questions from our customers and partners to pre-release testing and developing your own support tools to make your everyday life easier. We are looking to add to our team of experts to help Cognite continue to grow globally and position themselves as experts in industrial digitalization.

RESPONSIBILITIES

• Collaborate on cross-team and cross-product technical issues by working with resources from other teams as needed to resolve customer issues. Constant collaboration with Reliability, Infrastructure, Security, API & SDK and Extractor engineers at different levels and technology area.
• Solve highly complex level problems involving broad, in-depth product knowledge or in-depth product specialty. These problems are technically complex, may involve writing code and will require the highest level of customer skill
• Develop specialized expertise in complex Cognite technologies. Mentor and share information improving overall knowledge via written technical articles and sample programs for our internal knowledge base.
• Write easy understandable tech notes, blog posts, and articles for our external customer-facing knowledge base
• Use trace analysis, BigQuery, Stackdriver, source code and other sophisticated debugging tools to analyze problems and develop solutions to meet the customers needs, may involve writing code.

REQUIREMENTS

• A bachelors or a master’s degree in Computer Science or Computer Engineering or an equivalent qualification
• Excellent written and verbal communication in English
• Proficient background in or are very interested in supporting or developing SaaS/API and have good knowledge in or strong interest in the monitoring of cloud IT systems
• Open-minded and cooperate well with others; share knowledge, experience, and information; support others in the pursuit of the team goals
• Ability to work independently with minimum supervision in a team environment
• Produce fresh and imaginative ideas and solutions, breaking away from tradition
• Ability and interest in working with tools such as BigQuery, Stackdriver, Google Cloud console, Prometheus, Grafana, OpsGenie and Lightstep (open tracing).
• Willingness to work 24/7 shift rotation & weekends

We offer a very flexible working environment, opportunity to travel overseas, opportunity to work alongside brilliant minds and an attractive remuneration package. If you are a team player with a positive attitude, committed to meeting delivery deadlines in globally distributed research & development projects, apply today!

General Application - REF0000

We are always on the lookout for talented software professionals and graduates who wish to join our Creative family.

If you would like to join the Creative family and you believe you have what it takes, click the Apply button or simply send us your application via email to [email protected].

When applying, please make sure that you:

• Subject of your email – “General Application-the post you are applying for” (E.g. Tech Lead)
• Attach your updated CV
• Include a cover letter explaining why you would like to join Creative and how you believe you can contribute to this organisation

We look forward to hearing from you and wish you the best of luck!