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Support Engineer - REF 1415


Our client based in Norway is the industry leader for big data and digital transformation technologies for heavy asset industries. They create applications that impact some of the biggest, most challenging industries today, and they experiment with making applications that will change the way industries operate tomorrow. Once these applications hit the market, their customers rely heavily on technically competent, customer-oriented Support Engineers to support them. At Creative Software, we deliver part of that Customer Support.

As a Support Engineer at Creative, you will be expected to ensure that all incoming tickets and chats are driven to a satisfactory resolution within SLA and KPI targets. We care deeply about customer relationships, how we convey technical know-how and always strive to provide a customer service that ensures a positive experience for the end-user.

We pride ourselves on being experts on all relevant products and services; we do not hide our intimate understanding of APIs, SDKs, web and mobile applications, cloud services, and programming languages such as Java, C# or Python. At the same time, we work closely together with the team to reach customer satisfaction goals.

 The work environment is exciting, dynamic, and intense. You will work with the best domain and industry experts: designers, product managers, backend developers, data scientists, 3D developers and businesspeople. Our client’s goal is to leverage a diverse set of strengths and backgrounds to build innovative products, to think outside the ordinary, grind through and nurture a great culture. Working as part of the Support team in Creative therefore provides a great opportunity to connect with a future-oriented, fast-developing company.   

Our Team

Our client has Support teams at multiple locations: Sri Lanka, Norway, and Japan. The two Support teams of Creative Software work closely together with the client’s teams in Oslo, where the Support Management team is based, and Tokyo, where the Japanese Support team is based. The culture is such that we support one another, ask good questions, and give each other constructive feedback.

We are looking to add to our team of experts in Colombo, to help our client continue to grow globally, and position themselves as experts in industrial digitalisation.

Responsibilities

  • Handling incoming customer tickets and seeing them through to completion while maintaining a high-quality delivery of Customer Support.
  • Collaborating on cross-team and cross-product technical issues by working with resources from other teams as needed to resolve customer issues.
  • Solving highly complex problems involving broad, in-depth product knowledge or in-depth product specialty.
  • Developing specialised expertise in complex client technologies and sharing this information to improve overall knowledge via written technical articles and sample programmes for our internal knowledge base.
  • Using trace analysis, BigQuery, Stackdriver, source code and other sophisticated debugging tools to analyse problems and develop solutions to meet the client’s needs. 

Requirements

  • A bachelors and/ or a master’s degree in computer science, computer engineering, or an equivalent qualification.
  • Over 4 years of work experience, of which at least 2 years of experience in Customer Support (1st or 2nd line).
  • Excellent written and verbal communication in English.
  • A background, or solid interest in, supporting and/or developing SaaS/API.
  • Good knowledge of, or a strong interest in, the monitoring of cloud IT systems.
  • Ability to work with tools like BigQuery, Stackdriver, Google Cloud console, Prometheus, Grafana, OpsGenie and Lightstep (open tracing).
  • Ability to work independently, with minimum supervision.
  • Open minded and work well with others. Share knowledge, experience, and information, and support others in pursuing the team’s goals.
  • Detail-oriented, a problem solver and a team player.
  • Willing to work on a 24/7 shift rotation, including weekends.

We offer a very flexible working environment, opportunity to work alongside brilliant minds and an attractive remuneration package. If you are a team player with a positive attitude, committed to meeting delivery deadlines in a globally distributed research & development project, apply today!

Accounts Executive - REF 8109


Be a part of a team that revolutionises the accounting industry! You will be engaged in providing customers worldwide with a digital and paperless full-service accounting solution.

Requirements

  • A degree or equivalent in Accounting
  • Excellent communication skills in English (both written and verbal)
  • Strong analytical and problem-solving skills
  • Previous experience working with accounting software will be a definite advantage
  • Prior experience in a similar role will be a definite advantage.

Responsibilities

  • Ensure the accuracy of financial transactions spanning the entire workflow from purchase orders, customer / supplier invoicing, payments, receipts, taxes etc.
  • Communicate with the client to clarify any doubts or point out errors in the transactions
  • Validate annual accounts and real-time reports
  • Take ownership of work assignments and contribute to the success of the team

This job is ideal for those who enjoy working in a fast-paced international environment.

We are NOT looking for years of experience. If you are qualified, energetic, a doer looking for great exposure apply today!

Senior Developer (Ruby on Rails) – REF 9302


We are looking for a talented software professional to join our Research and Development centre in Colombo.

Requirements

  • Bachelor’s Degree in Computer Science or an equivalent qualification
  • 3+ years’ experience in developing applications using Ruby on Rails
  • Ability to design, build, and maintain clean and reusable Ruby code
  • Very good understanding of Ruby syntaxes and its nuances
  • Experience with common libraries such as RSpec and Resque
  • Knowledge of integrating data storages (e.g. PostgreSQL, MySQL etc.)
  • Good understanding of MVC, Mocking, ORM, and RESTful web services
  • Familiarity with JavaScript, HTML, and JS Frameworks (e.g. Angular)
  • Familiarity with source code versioning tools (e.g. Git)
  • Knowledge of containerization (e.g. Docker) and CI/CD
  • Good communication skills in English (both verbal and written)
  • High attention to detail, and a methodical approach to work

Responsibilities

  • Build good working relationship with the client’s product owners
  • Plan and estimate design/development effort for user stories
  • Develop functionality in accordance with client requirements
  • Demonstrate completed functionality through reviews as per DoD 
  • Keep up to date on latest software developments and trends

This job is ideal for those who enjoy working in a fast-paced international environment. If you are a team player with a positive attitude, committed to meeting delivery deadlines in a research & development project, apply today!

Senior Technical Consultant - REF 4102


Be a member of a team supporting a global company in their rollout of IFS Applications 10 in Northern Europe.  

Responsibilities

Desired Experience

  • Very good knowledge of the IFS Applications 10 development platform and tools
  • 3+ years of experience working with IFS Applications, including experience on customer specific implementations
  • Excellent problem solving and troubleshooting skills
  • Excellent communication skills
  • Experience in one or more of the following areas of IFS Applications: Supply Chain, Financials and Services
  • Experience developing new features/ customisations that sit seamlessly on top of IFS Applications
  • Experience in troubleshooting and correcting issues in IFS Applications and customisations.

If you are a team player with a positive attitude, committed to meeting delivery deadlines, apply today!

    Senior DotNetNuke Engineer – REF 2900


    We are looking for a talented engineer to join our Research and Development Centre in Colombo. This is an excellent opportunity to work directly with an international client in building high performant enterprise web applications using DotNetNuke CMS.

    Requirements

    • A Degree in Computer Science or an equivalent professional qualification
    • 2+ years of hands-on experience in developing web applications using DotNetNuke CMS
    • Knowledge of DNN modules, interfaces, module navigation/communication and user controls
    • Understanding of extension methods such as authentication providers and skin objects
    • Experience with web application development using ASP.Net, C# and VB.NET
    • Good knowledge of JavaScript, jQuery, AJAX, HTML, CSS and LESS
    • Familiarity with Agile software development practices (Scrum)
    • Excellent communication skills in English (both verbal and written)
    • High attention to detail, organised and a methodical approach to work

    The job is ideal for those who enjoy working in a fast-paced research & development environment. If you are a team player with a positive attitude, committed to meeting delivery deadlines, apply today!

    Senior Tech Lead/ Tech Lead - REF 1414


    We are looking for a dynamic leader to join the Colombo based R&D Centre for a Norway-based client. They are the industry leader for big data and digital transformation technologies for heavy asset industries. Their state-of-the-art, cloud-based big data platform handles millions of messages per second, stores and processes petabytes of data using state-of-the-art algorithms while providing extremely high availability and scalability.

    We are on the lookout for a highly competent individual who can inspire and lead a team of talented senior developers who are responsible for the development of complex web, and 3D visualisation applications.

    Main Responsibilities

    • Develop high quality designs and architectures with strong attention to detail and adhering to best practices
    • Perform frequent code reviews and maintain coding standards and development best practices to ensure quality across all deliverables
    • Involve in hands on coding as and when required
    • Maintain productivity of the team and ensure on-time delivery
    • Liaise with the client for successful project execution and delivery
    • Lead and mentor the team members

    Compulsory Requirements

    • Bachelor’s Degree in Computer Science or Engineering from a recognised university
    • 8+ years of experience in software development, and previous experience in a Tech Lead role
    • Strong knowledge and experience in JavaScript/TypeScript
    • Strong knowledge and experience in React/Redux
    • Proficiency in web markup, including HTML5, CSS3
    • Experience working in a greenfield development project
    • Passion for technology and willing to do hands-on coding
    • Sound knowledge and experience in CI/CD, code reviews, unit testing and test automation
    • Sound knowledge about version controlling in GIT and related best practices
    • Excellent verbal and written communication skills in English 
    • Outstanding interpersonal skills and positive attitude towards challenging tasks

    Desirable Skills

    • Experience in WebGL, 3D rendering concepts, Three.js or OpenGL is highly desirable
    • Experience in Cloud Computing
    • Experience with Agile Software Development (Scrum/Kanban)

    We offer a very flexible working environment, opportunity to travel overseas and work alongside brilliant minds, and an attractive remuneration package. If you are a team player with a positive attitude, committed to meeting delivery deadlines in globally distributed research & development projects, apply today!

    General Application - REF0000


    We are always on the lookout for talented software professionals and graduates who wish to join our Creative family.

    If you would like to join the Creative family and you believe you have what it takes, click the Apply button or simply send us your application via email to [email protected].

    When applying, please make sure that:

    • the subject of your email is entered as – “General Application-the post you are applying for” (E.g. Tech Lead)
    • you attach an updated CV and 
    • include a cover letter explaining why you would like to join Creative and how you believe you can contribute to this organisation

    We look forward to hearing from you and wish you the best of luck!



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