Creative Software (which means Creative Technology Solutions Pvt Limited and its subsidiaries
and partner companies) respects your privacy. All information you give us is held with the
utmost care and security.
you how your personal information will be treated by us. We do not sell, rent, or loan any
identifiable information regarding our customers to any third party. Only in the circumstances
Our use of personal data is in accordance with the General Data Protection Regulations 2016
(GDPR) when handling personal data of European citizens.
If you're visiting our website, using our products and services, working with any of our teams,
meeting us at events or applying for a role with us, this privacy notice sets out what data we
collect, and how we use it. It also describes your rights regarding our use of your data.
We collect common types of personal information, such as: name, job title, company, industry,
postal address, email address, and phone number.
We will use the personal information provided to us to:
When you visit one of our websites, we collect standard internet log information and details of
visitor behavior patterns, including through the use of third-party analytics services (such as
Google Analytics). We do this to understand how people are using our websites, to manage their
operation and to diagnose any problems. We retain these logs for up to three months. We keep
data you have provided to us, for example if you fill out a form on our website, for the
duration of our commercial relationship with you.
We also use third-party services to help us identify visitors to our website to improve the way
we offer our products and services.
We rely on the lawful basis of legitimate interests to process this data.
Our website search is powered by Google. Search queries and results are logged anonymously to
help us improve our website and search functionality. No user-specific data is collected by
either Creative Software or any third party.
Creative Software maintains a presence on Facebook, Twitter, Instagram, YouTube, and LinkedIn.
We manage your interactions with us using social media platforms directly.
If you send us a message via social media, we may include this in our CRM systems.
We process this data on the basis of our legitimate interests.
Creative Software's sales teams may reach out to you if we believe you are interested in our
products. We may use contact details you have entered on our websites, provided to us at events,
or that we have received from services such as LinkedIn.
If you do not wish to be contacted, you can use the unsubscribe link on any emails, let the
sales-person who got in touch know, or email [email protected] CreativeSoftware.com.
We rely on legitimate interests as the lawful basis for processing this data.
If you engage with our support teams, we may ask you to provide additional information to help
us assist you (like diagnostic logs). We may share this internally with our teams to support you
and to enable them to reproduce and fix product issues. We may also cross reference your
interactions with us in order to understand the customer journey, improve our self-help articles
and to give you the best support experience.
Some of our products also include feedback mechanisms such as live chat. If you’re signed into
the product, we’ll see your name and email address when you chat to us. Any information you send
to us in the chat session will be shared with our product development and support teams.
If you choose to share information with us that contains information about your environment,
such as detailed diagnostic logs, database schemas or server names, we will treat it as
confidential information, and will only use it to provide support to you and diagnose and
resolve any issues with our products. You can ask us to delete this information at any time.
Processing this data is necessary to allow us to fulfill your support contract with us.
Our products send usage and fault reporting information to us. We use this to:
Some of our products allow you to submit error reports if something goes wrong. These contain
logs and other diagnostic data, and you can choose to include your contact details and any
additional information you think may be useful. Our support and development teams use this data
to improve our products.
If you choose not to include diagnostic data with an error report, an anonymous record of the
type of error which occurred will be sent. This allows us to measure how many of our customers
experience errors and prioritise our focus for product development.
Automatically-sent usage reporting data is processed on the basis of our legitimate interests.
If you choose to submit error reports, we rely on your consent to process this data. You can
withdraw your consent at any time, by emailing [email protected]
If you apply for a role at Creative Software, we will use the information you provide to assess
We process data relating to your application on the basis of our legitimate interests. We also
have a legal obligation to check you have the right to work in the country where you are
applying to join us.
For certain roles, we will perform background checks as part of the application process. We use
external companies to assist with these.
If you're joining us as a speaker or sponsor at one of our events, we'll use your contact
details to work with you, and (where relevant) publish them on the event websites and other
We rely on the basis of our legitimate interests in organising these events to process this
Under the GDPR, you have rights as an individual which you can exercise in relation to the
information we hold about you:
Creative Software tries to meet the highest standards when collecting and using personal
information. We take complaints very seriously. If you feel our collection or use of information
is unfair, misleading or inappropriate, we encourage you to bring this to our attention. We also
welcome any suggestions for improving our procedures.
If you have any questions regarding this policy or wish to make a complaint about the way we’ve
handled your personal information, contact [email protected]
If you are unhappy with how we have used your data, you can complain to a supervisory authority.
If you become aware of a security vulnerability in any of Creative Software’s products, services
or websites, contact [email protected]
We encourage the responsible disclosure of security issues and will act quickly on any
vulnerabilities reported. We will not take legal action against you if you:
Creative Software is the data controller for the information you provide unless otherwise
stated. If you have any queries about the process or how we handle your information, contact
You can also write to us at:
Chief Information Security Officer (CISO)
No. 413, R. A. De Mel Mawatha,