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About Mediq

Mediq is a rapidly growing international healthcare company with leading market positions in 14 European countries. Headquartered in Utrecht, the Netherlands, Mediq has a workforce of over 2,500 employees dedicated to improving healthcare outcomes and enhancing the affordability of care.

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Challenges Faced

While IFS App10 offered a solid foundation, its standard features did not fully meet Mediq's specific business requirements in the complex healthcare market. To align the system with their unique processes, Customization and configuration were necessary. Moreover, Mediq sought ongoing performance improvements and timely resolution of user-reported issues.

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The Collaboration

To address these challenges, Mediq collaborated with Creative Software to form a joint development team composed of experienced IFS technical consultants. This team held regular tri-weekly meetings to discuss requirements, resolve user issues, and share critical information. Furthermore, on-site visits were conducted in both Sweden and Sri Lanka to facilitate effective communication and ensure a successful implementation.

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Collaborative Approach

Creative Software assigned dedicated technical consultants to the Mediq project, guaranteeing expert handling of all technical aspects of the customization and implementation process.

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Technical Expertise and Solutions

The services provided by Creative Software included:

• IFS Configuration & Lobbies: Tailoring the IFS interface to suit Mediq's specific workflows.

• Report Development: Creating custom reports to provide critical data insights.

• Data Migration: Ensuring smooth and secure transfer of existing data to the new system.

• Security & Profiling: Implementing robust security measures and user access controls.

• Application Maintenance & Support: Offering ongoing support to maintain system stability and address user inquiries.

• Performance Improvements: Continuously optimizing system performance for enhanced user experience.

• Customization of Standard IFS Features: Modifying existing functionalities within IFS App10 to perfectly fit Mediq's business requirements.

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Solutions Implemented

• Customization of IFS App10: Creative Software tailored the IFS App10 solution to perfectly integrate with Mediq's unique business processes, significantly improving operational efficiency.

• Ongoing Support: The collaborative team provided continuous support throughout user testing, the go-live phase, and the critical post-launch hyper-care phase, ensuring a smooth system transition.

• Performance Enhancements: Regular performance optimizations were implemented to enhance system responsiveness and user experience.

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Collaboration Highlights

The successful go-live of IFS App10 was achieved in Sweden, Norway, and Finland, with Denmark scheduled for implementation in the following year. This collaboration resulted in Mediq acquiring a tailored ERP system that caters to their specific needs and surpasses the capabilities of the standard solution. Furthermore, Creative Software's commitment to ongoing support and maintenance continues to ensure system stability and efficiency.